# Our Platinum Guarantee > We stand behind all our Electrical, Plumbing, Hot Water, Drain Cleaning, Pool and Spa Services. We stand behind all our Electrical, Plumbing, Hot Water, Drain Cleaning, Pool and Spa Services. ![Trusted](https://electrical-doctor.com.au/images/dr/dr-area.png) **1. WE VALUE YOUR TIME.**Our call centre is open 24 hours a day, 7 days a week and when you call, you will always speak with a live person. Our experienced customer service representatives will schedule an appointment that is convenient for you. Before our technician arrives at the appointed time, we will give you a call so you don’t have to waste your valuable time waiting or worrying. ![Showroom](https://electrical-doctor.com.au/images/dr/dr-mshow.png) **2. WE VALUE YOUR SAFETY.**Our Service Expert will arrive in The Electrical Doctor’s truck, wearing a "The Electrical Doctors" uniform. All of our Service Experts carry identification cards, which you may ask to see before letting them in your home. The Electrical Doctor is fully licensed and insured for your safety and protection. ![Trusted](https://electrical-doctor.com.au/images/dr/dr-community.png) **3. WE VALUE YOUR HOME.**Our Service Experts will remove their work boots to protect your home. We make sure they leave your home's interior in the same condition it was in before they arrived. ![Guarantee](https://electrical-doctor.com.au/images/dr/dr-guarant1.png) **4. WE VALUE YOUR SATISFACTION.**Before any work is performed, our Service Expert will explain all the options available and get your approval to start work. After the work has been completed, our expert will summarise what was done and make sure that we have exceeded your expectations. Our written guarantee means that we stand behind all of our Electrical, Plumbing, Hot Water, Drain Cleaning, Pool and Spa Services, all the parts and products we use, our expert workmanship and our staff’s professionalism. We use the best products available in the market. We provide an ongoing training and development program for our Service Experts, keeping them up to date with new market developments. That means you get the most knowledgeable Service Expert in the business with the most efficient products available. **5. WRITTEN GUARANTEE.** All workmanship is backed by a written guarantee. **6. FRIENDLY AND HELPFUL.** You'll appreciate our friendly and helpful Platinum service from the first time you call. For great service and value for all your electrical needs across Newcastle and the Hunter Region, call and speak with The Electrical Doctor today. ## Navigation - [Home](https://electrical-doctor.com.au/) - [Electrical](https://electrical-doctor.com.au/newcastle-electricians.html) - [Electrical Services](https://electrical-doctor.com.au/newcastle-electricians/newcastle-electricial-services.html) - [Data & Telephone Wiring](https://electrical-doctor.com.au/newcastle-electricians/newcastle-data-telephone-wiring.html) - [Fans](https://electrical-doctor.com.au/newcastle-electricians/ceiling-ventilation-fans-newcastle.html) - [Home Theatre & Multimedia](https://electrical-doctor.com.au/newcastle-electricians/home-theatre-multimedia-newcastle.html) - [Smoke Alarms](https://electrical-doctor.com.au/newcastle-electricians/smoke-alarms-newcastle.html) - [Surge Protection](https://electrical-doctor.com.au/newcastle-electricians/whole-house-surge-protect-newcastle.html) - [Lighting](https://electrical-doctor.com.au/newcastle-lighting.html) - [Lighting Solutions](https://electrical-doctor.com.au/newcastle-lighting/newcastle-lighting-solutions.html) - [Outdoor Lighting](https://electrical-doctor.com.au/newcastle-lighting/newcastle-outdoor-lighting.html) - [Switchboards & Rewiring](https://electrical-doctor.com.au/newcastle-switchboard-rewiring.html) - [Plumbing](http://plumbingdoctors.com.au/plumbing-newcastle.html) - [Plumbing Services](http://plumbingdoctors.com.au/plumbing-newcastle/residential-plumbing-newcastle.html) - [Hot Water](http://plumbingdoctors.com.au/water-heater-newcastle.html) - [Repairs & New Hot Water](http://plumbingdoctors.com.au/water-heater-newcastle/new-water-heater-newcastle.html) - [Continuous Flow Hot Water](http://plumbingdoctors.com.au/water-heater-newcastle/continuous-flow-hot-water-newcastle.html) - [Solar Hot Water](http://plumbingdoctors.com.au/water-heater-newcastle/solar-hot-water-newcastle.html) - [Rheem Hot Water](http://plumbingdoctors.com.au/water-heater-newcastle/rheem-water-heater-newcastle.html) - [Rinnai Hot Water](http://plumbingdoctors.com.au/water-heater-newcastle/rinnai-water-heater-newcastle.html) - [Drains](http://plumbingdoctors.com.au/blocked-drain-newcastle.html) - [Drains & Sewers](http://plumbingdoctors.com.au/blocked-drain-newcastle/drain-sewer-repairs-newcastle.html) - [No Dig Pipe Relining](http://plumbingdoctors.com.au/blocked-drain-newcastle/sewer-pipe-relining-newcastle.html) - [Gas Fitting](http://plumbingdoctors.com.au/plumbing-newcastle/gas-fitting-newcastle.html) - [Pipes and Leaks](http://plumbingdoctors.com.au/plumbing-newcastle/pipe-repairs-newcastle.html) - [Toilet Plumbing](http://plumbingdoctors.com.au/plumbing-newcastle/toilet-repair-newcastle.html) - [Shower and Baths](http://plumbingdoctors.com.au/plumbing-newcastle/shower-plumbing-newcastle.html) - [Taps and Sinks](http://plumbingdoctors.com.au/plumbing-newcastle/tap-sink-plumbing-newcastle.html) - [Why Us?](https://electrical-doctor.com.au/recommended-newcastle-electricians.html) - [Guarantee](https://electrical-doctor.com.au/recommended-newcastle-electricians/guarantee.html) - [Customer Testimonials](https://electrical-doctor.com.au/recommended-newcastle-electricians/electrical-reviews-newcastle.html) - [Newcastle & Hunter](https://electrical-doctor.com.au/newcastle-electrical-company.html) - [Call Us](https://electrical-doctor.com.au/the-electrical-doctor-newcastle.html) - [Book Online](https://electrical-doctor.com.au/the-electrical-doctor-newcastle/book-online.html) - [Terms/Privacy](https://electrical-doctor.com.au/the-electrical-doctor-newcastle/privacy-policy.html) - [Search](https://electrical-doctor.com.au/the-electrical-doctor-newcastle/search.html) ## Company information - The Electrical Doctor - Phone: 1800-782-556 - [https://electrical-doctor.com.au](https://electrical-doctor.com.au) - NSW Electrical Contractor Licence: 153563C ## About The Electrical Doctor **The Electrical Doctor** is a licensed and insured electrical services company based in **Newcastle & Hunter, NSW, Australia**, serving residential and commercial customers. With over 35 years of industry experience, the company provides 24/7 emergency electrical services, fault finding, electrical repairs, installations, switchboard upgrades, rewiring, lighting, smoke alarms, surge protection, ceiling fans, and data and telephone cabling. The Electrical Doctor offers 24/7 emergency availability, fast response times, transparent upfront fixed pricing, and experienced, qualified electricians. The company operates with a strong focus on electrical safety, reliable workmanship, clean and respectful service, and customer satisfaction. Its Platinum Service Guarantee and written workmanship warranties provide additional assurance for customers requiring emergency repairs, electrical safety upgrades, or planned installations. ## Page information - [Canonical URL: https://electrical-doctor.com.au/recommended-newcastle-electricians/guarantee.html](https://electrical-doctor.com.au/recommended-newcastle-electricians/guarantee.html) ## The Electrical Doctor offers 24 hour, 7 day service across Newcastle & The Hunter Region, Canberra and the ACT, and the Central Coast including: - Aberdare - Aberglasslyn - Abermain - Abernethy - Adamstown - Adamstown Heights - Alison - Allandale - Anambah - Anna Bay - Arcadia Vale - Argenton - Ashtonfield - Avoca Beach - Awaba - Balcolyn - Balickera - Balmoral - Bar Beach - Bar Point - Barnsley - Bateau Bay - Bellbird - Bellbird Heights - Belmont - Belmont North - Belmont South - Bennetts Green - Bensville - Beresfield - Berkeley Vale - Berry Park - Big Yengo - Birmingham Gardens - Bishops Bridge - Black Hill - Blackalls Park - Blacksmiths - Blackwall - Blue Bay - Blue Haven - Boat Harbour - Bobs Farm - Bolton Point - Bolwarra - Bolwarra Heights - Bonnells Bay - Booker Bay - Boolaroo - Booragul - Boree - Bouddi - Box Head - Brandy Hill - Branxton - Brightwaters - Broadmeadow - Brunkerville - Buchanan - Budgewoi - Budgewoi Peninsula - Buff Point - Bushells Ridge - Buttaba - Buttai - Butterwick - Calga - Callaghan - Callaghan (University) - Cameron Park - Campvale - Cams Wharf - Canton Beach - Cardiff - Cardiff Heights - Cardiff South - Carey Bay - Carrington - Catherine Hill Bay - Caves Beach - Cedar Brush Creek - Cedar Creek - Central Coast - Central Mangrove - Cessnock - Cessnock West - Chain Valley Bay - Charlestown - Charmhaven - Cheero Point - Chisholm - Chittaway Bay - Chittaway Point - Cliftleigh - Coal Point - Cogra Bay - Colongra - Congewai - Cooks Hill - Cooranbong - Copacabana - Corlette - Crangan Bay - Croudace Bay - Daleys Point - Dalwood - Davistown - Dooralong - Dora Creek - Doyalson - Doyalson North - Duckenfield - Dudley - Duns Creek - Durren Durren - Eagleton - East Branxton - East Gosford - East Maitland - East Seaham - Edgeworth - Eleebana - Elermore Vale - Ellalong - Elrington - Empire Bay - Eraring - Erina - Erina Heights - Ettalong Beach - Farley - Fassifern - Fennell Bay - Fern Bay - Ferodale - Fingal Bay - Fishermans Bay - Fishing Point - Fletcher - Floraville - Forresters Beach - Fountaindale - Freemans Waterhole - Fullerton Cove - Garden Suburb - Gateshead - Georgetown - Gillieston Heights - Glen Oak - Glendale - Glenning Valley - Glenworth Valley - Gorokan - Gosford - Gosforth - Green Point - Greengrove - Greenhills - Greta - Greta Main - Gunderman - Gwandalan - Halekulani - Halloran - Hamilton - Hamilton East - Hamilton North - Hamilton South - Hamlyn Terrace - Hardys Bay - Harpers Hill - Heatherbrae - Heddon Greta - Hexham - Highfields - Hillsborough - Hinton - Holgate - Holmesville - Horseshoe Bend - Horsfield Bay - Hunter Valley - Islington - Jesmond - Jewells - Jilliby - Kahibah - Kangy Angy - Kanwal - Kariong - Karuah - Kearsley - Keinbah - Kiar - Kilaben Bay - Killarney Vale - Killcare - Killcare Heights - Killingworth - Kincumber - Kincumber South - Kingfisher Shores - Kitchener - Koolewong - Kooragang - Kotara - Kotara South - Kulnura - Kurri Kurri - Laguna - Lake Haven - Lake Macquarie - Lake Munmorah - Lakelands - Lambs Valley - Lambton - Largs - Lemon Tree - Lemon Tree Passage - Lenaghan - Lisarow - Little Jilliby - Little Pelican - Little Wobby - Lochinvar - Long Jetty - Lorn - Louth Park - Lovedale - Lower Hunter - Lower Mangrove - Loxford - Luskintyre - MacMasters Beach - Macquarie Hills - Magenta - Maitland - Maitland North - Maitland Vale - Mallabula - Mandalong - Mangrove Creek - Mangrove Mountain - Mannering Park - Mardi - Marks Point - Marlow - Marmong Point - Martinsville - Maryland - Maryville - Matcham - Mayfield - Mayfield East - Mayfield North - Mayfield West - Medowie - Melville - Merewether - Merewether Heights - Metford - Millers Forest - Millfield - Mindaribba - Minmi - Mirrabooka - Morisset - Morisset Park - Morpeth - Moruben - Mount Dee - Mount Elliot - Mount Hutton - Mount View - Mount Vincent - Mount White - Mulbring - Myuna Bay - Narara - Neath - Nelson Bay - Nelsons Plains - New Lambton - New Lambton Heights - Newcastle - Newcastle AU - Newcastle East - Newcastle West - Niagara Park - Norah Head - Noraville - Nords Wharf - North Avoca - North Gosford - North Lambton - North Rothbury - Nulkaba - Oakhampton - Oakhampton Heights - One Mile - Osterley - Oswald - Ourimbah - Oyster Cove - Palm Grove - Palmdale - Patonga - Paxton - Paynes Crossing - Pearl Beach - Peats Ridge - Pelaw Main - Pelican - Pelton - Phegans Bay - Phoenix Park - Picketts Valley - Pinny Beach - Pitnacree - Point Clare - Point Frederick - Pokolbin - Port Stephens - Pretty Beach - Quorrobolong - Rankin Park - Rathmines - Ravensdale - Raworth - Raymond Terrace - Redhead - Richmond Main - Richmond Vale - Rocky Point - Rosebrook - Rothbury - Rutherford - Ryhope - Salamander Bay - Salt Ash - San Remo - Sandgate - Saratoga - Sawyers Gully - Seaham - Seahampton - Shelly Beach - Shoal Bay - Shortland - Silverwater - Soldiers Point - Somersby - South Maitland - Speers Point - Spencer - Springfield - St Huberts Island - Stanford Merthyr - Stockrington - Stockton - Summerland Point - Sunshine - Swan Bay - Swansea - Swansea Heads - Sweetmans Creek - Tacoma - Tacoma South - Tanilba Bay - Tarro - Tascott - Taylors Beach - Telarah - Tenambit - Teralba - Terrigal - The Entrance - The Entrance North - The Hill - The Junction - Thornton - Tighes Hill - Tingira Heights - Tocal - Tomago - Toowoon Bay - Toronto - Toukley - Tuggerah - Tuggerawong - Tumbi Umbi - Twelve Mile Creek - Umina Beach - Upper Mangrove - Valentine - Wadalba - Wagstaffe - Wakefield - Wallalong - Wallarah - Wallsend - Wamberal - Wangi Wangi - Warabrook - Waratah - Waratah West - Warners Bay - Warnervale - Watanobbi - Wendoree Park - West Gosford - West Wallsend - Weston - Whitebridge - Wickham - Williamtown - Windale - Windella - Windermere - Windermere Park - Wollombi - Wondabyne - Woodberry - Woodrising - Woodville - Woongarrah - Woy Woy - Woy Woy Bay - Wyee - Wyee Point - Wyoming - Wyong - Wyong Creek - Wyongah - Yarramalong - Yarrawonga Park - Yattalunga