1. WE VALUE YOUR TIME.Our call centre is open 24 hours a day, 7 days a week and when you call, you will always speak with a live person. Our experienced customer service representatives will schedule an appointment that is convenient for you. Before our technician arrives at the appointed time, we will give you a call so you don’t have to waste your valuable time waiting or worrying.
2. WE VALUE YOUR SAFETY.Our Service Expert will arrive in The Plumbing Doctor’s truck, wearing a "The Plumbing Doctors" uniform. All of our Service Experts carry identification cards, which you may ask to see before letting them in your home. The Plumbing Doctor is fully licensed and insured for your safety and protection.
3. WE VALUE YOUR HOME.Our Service Experts will remove their work boots to protect your home. We make sure they leave your home's interior in the same condition it was in before they arrived.
4. WE VALUE YOUR SATISFACTION.Before any work is performed, our Service Expert will explain all the options available and get your approval to start work. After the work has been completed, our expert will summarise what was done and make sure that we have exceeded your expectations. Our written guarantee means that we stand behind all of our Plumbing, Electrical, Hot Water, Drain Cleaning, Pool and Spa Services, all the parts and products we use, our expert workmanship and our staff’s professionalism. We use the best products available in the market. We provide an ongoing training and development program for our Service Experts, keeping them up to date with new market developments. That means you get the most knowledgeable Service Expert in the business with the most efficient products available.
5. WRITTEN GUARANTEE. All workmanship is backed by a written guarantee.
6. FRIENDLY AND HELPFUL. You'll appreciate our friendly and helpful Platinum service from the first time you call.
For great service and value for all your plumbing and electrical needs across Newcastle and the Hunter Region, call and speak with The Plumbing Doctor today.
Our Platinum Guarantee
We stand behind all our Plumbing, Electrical, Hot Water, Drain Cleaning, Pool and Spa Services.
Our written guarantee means that we stand behind all of our Plumbing, Electrical, Hot Water, Drain Cleaning, Pool and Spa Services, all the parts and products we use, our expert workmanship and our staff’s professionalism. We use the best products available in the market. We provide an ongoing training and development program for our Service Experts, keeping them up to date with new market developments.
